Self-helper
A well-worn Chevy pickup is left at the side of the shop one day. The keys were slipped
into the drop slot with a detailed note. The
note said, “I put a new starter on a few days
ago, and now it doesn’t start at all, so I know
it’s not the starter. It’s got to be an electrical
problem.”
Oh, those famous last words of every weekend wrench bender/self-helper that I’ve ever had to deal with when their Saturday afternoon efforts fall short of their expectations. It’s never what they have just done, it’s always something else. The story can be different, but they all have the same line to describe the problem with few details changed. You can pick yours from the list and fill in the blank. Their story always contains the following sentence:
”I changed the part that . . . "
(Choose the appropriate response from the list below.)
A. . . . My buddy said it was.
B. . . .The parts guy told me this would fix it.
C. . . . I read about it on the internet.
D. . . .The last shop told me to change.
Or, all the above.
(Insert your choice of answers here) _______ ,so I know it’s not that.”
I doubt there will ever be a time that I’ll take their word that everything is OK. I’m going to recheck everything anyway, if for nothing else but for my own peace of mind. Most of these “self-helpers” will read their manual and follow the directions to a point. But, when it gets confusing, or into a spot where they don’t have the right tool, or they don’t understand the procedures, instead... skim over that section while blindly going onto the next page.
Books are great for information, but it still takes a bit of the artistry (if I dare call it that) to work with hand tools and the limited access on some of these problems. Book smarts, understanding tool usage, and a bit of that old fashion mechanical understanding goes a long ways in this business. Call it my “OCD of automotive repair”, but I always figure it’s best to check things out when you’ve got somebody “helping” you with the repairs.
The next little tidbit of information left on the note was simply priceless. It said, “I left the manual open to the page you’ll need. It explains exactly what you’ll need to do to fix it.” Well, well… ain’t that just thoughtful of him, leaving the page marked for me. I’m so grateful, dumbfounded, and perplexed as to why you find this necessary. (Note to self: The next time I go to the dentist I’ll bring a copy of the instructions for him too. I’ll just lay them on my chest as he tilts the chair back. Of course the page will be marked so he can read up on how to do his job. I’m sure he won’t find it insulting either.) Let's see you’ve helped yourself to a manual, and have given up on the project, but you still feel it necessary to have the mechanic read the instructions. I’ve lost count of how many times I’ve found an open service manual on the passenger seat with a note telling me where to find the proper information. Usually with the pages dogeared from all their efforts and grease covered edges. The standard procedure is to reach over and carefully pick up the manual so you don't disturb the location of the note. Then, snicker at the marked page while giving the entire book an uncaring fling to the back seat.
I often wonder why they didn’t bother to look themselves. They had the page marked! Obviously they read the manual (somewhat). So why not do a little more research and put those old, rusty tools to good use. Wait a minute, I know what it is. . . you’re just trying to help right? It must be that self-help concept coming through again. I'll try to be a little more understanding the next time, (that was meant to be sarcastic by the way.)
The scenario continues. As of now, the job of finding out what is wrong with this truck has been elevated from the household garage or apartment complex parking lot to an actual automotive repair shop. One with professional level tools, scanners, and diagnostic manuals. Exactly what kind of miracles are performed in the catacombs of the service bay is a mystery to all those weekend home garage groupies. I’m sure they’re all saying to their fellow backyard ratchet buddies, “Those guys charge too much, it ain’t that hard to fix cars these days. Why we could have fixed it. It's their tools that fix it not them!” Yes, you're right in some respects, it really isn’t that hard. All it takes is a few years of training, some more training, and then a bit more, and a couple of modern tools (Definitely not some swap meet-imported toolset that came in blister pack.), and the ability to think and reason through all the technical information (call it what it is... mechanical ability), and yes… a little less help from all those rusty wrenchers with no experience from the neighbors house down on the corner, or that beatnik dude on the internet. Other than that… it ain’t hard at all.
There are generally two things that happen when the novice self-helper helps out. Either they are way off base of the actual problem/solution, or they’ve caused a larger problem than they originally started with. This little episode of “self-help” was no different. After checking things out (properly) the end result was a text book novice disaster. Number one: He used a cheap re-manufactured starter that couldn't even pull 10 amps, and stripped the electrical connection posts on the solenoid.
Number two: The starter signal lead on the solenoid was grounding out against the engine block from his failed attempt at reinstalling the starter. (Luckily this model used a fuse protecting the circuit.) Hey, he was right that it was an electrical problem. Although it was entirely brought on by a little self-helping.
After writing up an estimate (with a decent starter), I was surprised that he decided to have me make the repairs. Of course we had to have the usual conversation on parts prices vs. quality, and how you always get what ya paid for, and how a life time warranty offered for some of the discount brands usually means you’ll be changing it for the rest of your life and not that it is better quality. And, how some weekenders will change the same part over and over until they get so tired of doing it that they will step up to a better built component, or end up taking it to a repair shop having this very same discussion at the front counter.
It was only after talking to him for a while longer that it all made sense as to why he was so eager to have a shop do the work. Apparently, there wasn’t enough “Band-aids” and beer for him to try and stuff the starter back in the hole a second time. He’s had enough of that “mechanic” stuff. Well, at least for now. I’m sure after his memory fades a bit, and his wallet is running a little thin again, he’ll tackle another problem on his own. Why not, he still has the book! When it he tries and fails he’ll park it next to the shop just like last time, with the same book on the passenger seat (opened to the appropriate page, of course), and another note telling me all about it. And then, we can start this whole scenario all over again. 
